As I reflect on the current events in the National Football League one thing clearly stands out. The National Football League is at a crossroads on player safety and in some ways the overall perception of the sport. For most fans of football it is understood that this sport is a violent sport in nature. It is an accepted fact that people will get hurt in this sport because of how the game is played. The sport has been played for over 75 years, but not until now do many of the average fans understand what the sport can do to a person. To me what comes to mind is customer satisfaction because we the fans want a product that is exciting to watch but something that speaks to all fans. If players are getting hurt on and off the field from hits that they suffer on the field it is clear that sooner or later it will affect the people around them and ultimately the community. This will in turn affect the supporters of the sport. With all of these things in mind the National Football League has started to take a proactive stance to player safety. The key to all of this is how this relates to customer satisfaction and the state of the game, which ultimately benefits the true stakeholders of this game, the owners. As I read articles such as the one by the associated press on ESPN’s web site named “No helmet can elimainate concussions” it is clear that this current and important project for the league. In this article it is clear to me that the NFL is looking for answers to the problem that today’s players must face. They want to show that they are working to protect the players. Take this statement made by executive vice president of football operations Ray Anderson: “It's very clear that wearing a helmet, in and of itself, is not protecting our guys from concussions and other trauma, so to the extent that we can do more by aggressively enforcing our rules and getting illegal techniques and hits to the head out of the game, we have an obligation to do that.” (Nov. 12) This subject is important to me for personal reasons, due to me having a son who has played this sport and suffered a concussion while playing. We have to protect our personal investment while continuing to enjoy this game we love. I wanted to create some awareness of how the NFL feels about this and how important it is for us as fans to pay attention to the reality of the sport.
Reference:
Nov 12, 2010 “No helmet can eliminate concussions” by; Associated Press /Espn.Com
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